Privacy Policy

How Scan To Move collects, uses, stores, and protects personal information, scan imagery, and payment data.

1. Information we collect

  • Account details: name, email, phone number, and role (customer, mover, dealer, affiliate)
  • Move details: pickup and delivery addresses, unit and floor access, dates, and special handling notes
  • Scan data: video walkthroughs, photos, and the AI-generated item inventory with measurements
  • Payment data: processed by our payment processor — we never store full card numbers
  • Usage data: pages viewed, device and browser information, and referral source

2. How we use your information

  • Generate your AI-measured inventory and share it with movers bidding on your job
  • Collect the 30% booking deposit and the remaining 70% after completion
  • Send transactional email and SMS about bids, bookings, payments, and move day
  • Verify mover licensing and insurance, and prevent fraud and abuse
  • Improve detection and measurement accuracy

3. Information sharing

Bidding movers receive your inventory, scan footage, general location, and access conditions — but not your name, phone number, email, or exact street address until you accept their bid. Once you accept, full contact details are shared with that mover only so the move can be executed. We also share data with service providers (payment processing, email/SMS delivery, cloud hosting, mapping) under contract, and when required by law. We do not sell your personal information.

4. Scan video and photos

Walkthrough video and photos are stored in private, access-controlled storage. They are visible to you, to movers actively bidding on that shipment, and to our support team for troubleshooting or dispute review. Do not include documents, screens, or people you do not want captured; you can delete a scan from your dashboard.

5. Data security

Data is encrypted in transit, access is restricted by row-level database policies tied to your account and role, and private storage buckets require signed access. No system is perfectly secure, so please use a strong, unique password.

6. Your rights

  • Access and export the data on your account
  • Correct inaccurate information
  • Delete your scans, shipments, or entire account
  • Opt out of marketing email and SMS at any time

7. SMS communications

Transactional SMS covers bid activity, booking confirmations, payment receipts, and move-day coordination. Message and data rates may apply; reply STOP to opt out. We do not sell or share phone numbers with third parties for their own marketing.

8. Cookies and tracking

We use cookies and local storage to keep you signed in, save scan progress and drafts, attribute affiliate referrals, and measure aggregate usage. Blocking cookies may break scan saving and sign-in.

9. Data retention

Account and move records are retained while your account is active and afterwards as needed for tax, accounting, and dispute-resolution purposes. Scan video and photos are deleted on request or when the associated shipment is deleted.

10. Children's privacy

Scan To Move is not intended for anyone under 18 and we do not knowingly collect information from children.

11. Changes and contact

We will post updates to this policy on this page. Questions or data requests: info@scantomove.com or 1-888-249-1599.